Refund and Returns Policy
At Infinetec, we strive to ensure every customer is satisfied with their purchase. This Refund and Returns Policy outlines the terms and process for returning products and obtaining refunds.
1. Eligibility for Returns
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Products must be returned within 7 days of delivery.
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Items must be unused, in original packaging, and in the same condition as received.
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Products damaged due to misuse or mishandling are not eligible for a refund or exchange.
2. Non-Returnable Items
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Downloadable software, gift cards, and clearance items may not be eligible for returns.
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Products marked as “Final Sale” cannot be returned.
3. How to Request a Return
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Contact our support team via email: infinetecmind@gmail.com or phone: 017-3892339.
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Provide your order number, product details, and reason for return.
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Our team will provide instructions and a return authorization.
4. Refunds
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Once the returned item is received and inspected, a refund will be processed within 7–14 business days.
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrect products.
5. Exchanges
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If you receive a damaged or defective product, we will replace it at no additional cost.
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Exchanges are subject to product availability.
6. Shipping for Returns
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Customers are responsible for return shipping costs, unless the item is defective or incorrectly sent.
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We recommend using a trackable shipping service to ensure safe delivery.
7. Contact Us
For any questions or assistance regarding returns and refunds, please contact:
Email: infinetecmind@gmail.com
Phone: 017-3892339
Address: A59 LEVEL 5 BLOCK A, EMPIRE TOWER, JALAN SS16/1, SS 16 47500 SUBANG JAYA, SELANGOR